Academy Music Group venues across the UK have endorsed and introduced the National Access Card scheme from Nimbus Disability, a tool to connect disabled customers with the service industry. It allows disabled customers to easily and discreetly let businesses know any specific requirements they may have without the need for repeat processes with future bookings. The individual requirements are assessed and entered into a secure database, based on actual needs rather than medical diagnosis and allows staff in venues to respond and support disabled customer’s needs without the need for intrusive details.
The symbols on the card inform venues and providers about the facilities a person requires and the aim is for the Access Card to become a universal proof of disability and eligibility without the need to supply repeat information when booking again at the same venues.
It’s another hugely positive step to enable disabled music fans to purchase tickets and have a better experience at the point of booking. Let’s hope it’s just the first of many venues to follow.
Note: The card is available at £15.00 for three years. Applications can be made online at www.credability.uk.com/access-card, by requesting or downloading a hard copy or telephone 01332 404040 (option 5).